Privacy Policy

1. Who we are

Ezra Capital Fund Management (“we”, “us”, or “our”) operates this website and trading platform. This Privacy Policy explains what data we collect when you use our services, why we collect it, and the choices you have. Questions about privacy can be sent to admin@spltrader.co.uk.

2. Information we collect

Depending on how you use the platform, we may collect:

Account details — name, email address, phone number, password (stored securely), and profile preferences.
Financial & wallet data — deposit and withdrawal records, crypto wallet addresses you provide, plan selections, and transaction history needed to operate your account.
Trading activity — agent settings, trade logs, balances, and performance data generated while using our SPL trading tools.
Technical data — IP address, browser type, device information, cookies, and approximate location derived from network signals for security and fraud prevention.
Communications — messages you send through our contact forms or support channels.

3. Know Your Customer (KYC)

To comply with anti-money laundering (AML) and identity verification requirements, and to protect users from fraud, we may require you to complete a KYC verification before certain features — such as withdrawals or higher-tier funded activity — are fully available.

When KYC is enabled for your account, we may ask you to submit:

Country of residence
A government-issued identity document (front and back of ID, passport, or equivalent)
A selfie or live photo for face-matching against your ID
Proof of address (utility bill, bank statement, or similar document)

How KYC data is used: Identity documents and related images are used solely to verify that you are who you claim to be, to meet compliance obligations, and to reduce unauthorized access or fraudulent withdrawals. KYC files are reviewed by authorized staff and stored with restricted access.

Retention: Verified KYC records are retained for as long as your account remains active and for a reasonable period afterward as required for legal, audit, and dispute-resolution purposes. If verification is rejected, you may be asked to resubmit corrected documents.

Your responsibility: You must submit accurate, current documents that belong to you. Submitting forged, stolen, or third-party identity materials is prohibited and may result in account suspension and reporting to relevant authorities where required by law.

4. How we use your data

Create and manage your account, plans, and trading agents
Process deposits, withdrawals, and payouts
Complete KYC / AML checks and prevent fraud or abuse
Send service notices, security alerts, and (where permitted) product updates
Improve platform performance, security monitoring, and customer support
Comply with applicable laws and respond to lawful requests

5. Sharing of information

We do not sell your personal information. We may share data only when necessary with:

Infrastructure and hosting providers that process data on our behalf under confidentiality obligations
Payment / crypto processing partners needed to complete transactions you request
Identity or compliance vendors assisting with KYC review, where used
Law enforcement or regulators when we are legally required to disclose information
Professional advisers (legal, audit) under confidentiality

6. Cookies & similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure site usage, and help detect suspicious activity. You can control cookies through your browser settings; disabling some cookies may limit platform features.

7. Data security

We apply administrative, technical, and organizational measures designed to protect personal and KYC data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; you should also protect your login credentials and enable available account security features.

8. Data retention

Account, trading, and KYC records are kept for as long as needed to provide the service and meet legal, tax, and compliance obligations. When retention is no longer required, we delete or anonymize data in line with our internal policies.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal data we hold about you. You may also object to or restrict some processing, or ask for a copy of data you provided. Some requests may be limited where we must retain information for KYC, fraud prevention, or legal reasons.

To exercise these rights, contact us at admin@spltrader.co.uk. We may need to verify your identity before fulfilling a request.

10. International transfers

Our platform serves users in many countries. Your information may be processed in locations other than where you live. Where we transfer data internationally, we take steps intended to protect it consistently with this policy.

11. Children

Our services are not directed to individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal or KYC data from minors. If you believe a minor has provided data, contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the platform after updates constitutes acceptance of the revised policy where permitted by law.